Privacy Policy
June 1, 2026
This Privacy Policy explains how SmartWay collects, uses, and protects your personal data when you visit our website and when you use our concierge travel service.
Technical Cookies
We use only essential technical cookies required for the site to function. These include a cookie that stores your language preference (English, Ukrainian, or Russian) and session-related cookies used to maintain your browsing session. We do not use advertising or third-party tracking cookies on this marketing site.
Data Collected When You Visit the Site
When you access our website, our servers automatically record standard server logs. These may include your IP address, browser type, referring page, pages viewed, and timestamps. We use this information to maintain site security, diagnose technical issues, and understand aggregate traffic patterns. Log data is retained for a limited period and is not used to identify individual visitors unless required for security or legal purposes.
Contact via Telegram or Email
If you contact us through Telegram, email, or other channels linked from this site, we process the information you voluntarily provide — such as your name, contact details, and the content of your message — solely to respond to your inquiry and evaluate access to our service. Messages sent via Telegram are subject to Telegram's own privacy policy in addition to this policy.
Data After Agreement and Service Use
Once you enter into an agreement with SmartWay and begin using our concierge travel service, we collect and process additional personal data necessary to provide the service. This may include travel preferences, passport and visa details, payment and deposit information, booking history, and communications with your personal agent. This data is used exclusively to deliver, manage, and improve your travel services, maintain financial transparency under our deposit model, and comply with legal obligations. We never sell your personal information to third parties.
Contact
For any privacy questions, reach us at hello@smartway.travel.